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13Sep

Farriers of the Strategic Inflection Point?

As proven by industries from web-shopping to car-rental, when the customers preference for digital self-service is combined with new digitalised business processes and smart utilisation of data, it invariably happens at the cost of the legacy business models and revenues. And this very same combination is now creating a strategic inflection point practically in every part of the automotive industry, forcing a business change for

17Apr

Elisa, S-Group, and Helpten Launch New Connected Car Service: S-Drive

Business Ecosystem Builds Simplicity

According to the CEO of Palin, Petri Arvo, the key idea of S-Drive is to build an ecosystem in which all customer’s vehicle related tasks, from vehicle purchase to parking and surprising events like accidents, are as simple and easy as possible for the drivers and vehicle owners. Petri Arvo also sees that the ways cars are used and owned will experience a rapid transformation in the next few years and S-Drive, and the ecosystem around it, are in the core of this transformation.

20Feb

7 Things To Consider When Building A Connected Car Ecosystem

1.     Why now?

Digitalisation changes everything and also the automotive industries have entered the era of digital transformation. Besides the obvious impact, i.e. the need to serve the mobile-first customers who demand more digital applications and automatic services, the digitalisation has also the ability to change the dynamics of the industry. Enabled by the new technologies and service digitalisation, for example,

01Dec

How Nordic’s Largest Retailer Is Keeping the Maintenance Dollar

Having recognised that they were losing a significant amount of their maintenance business within 3.5yrs of the new car purchase, and even worse in the more lucrative used-car market, the S-Group dealers were looking for ways to improve their customer loyalty.

18Aug

Which Online Services for The Modern Maintenance Customer?

As the European leader in the Smart Maintenance solutions we have conducted extensive studies in the customer preferences and in the expectations they have for the modern maintenance business. And in the thousands of customer interviews that were conducted a clear pattern of new expectations has emerged: Not only do the modern customers expect many of the traditional tasks to be available online, and in mobile apps, but they also expect the maintenance business to be proactive in their digital services.

27Jul

Business Case For Smart Maintenance

Based on our experience in working with the maintenance businesses and franchise chains in Europe, the bottom-line impact of Smart Maintenance varies depending on the business type (dealer, independent), target customer segments, market competition, and go-to-market approach. Despite of the differences, however, there are also strong similarities between the business outcomes and, by adopting the Smart Maintenance approach, the maintenance businesses typically

22Jun

Get The Customer to Your Garage – And in Time

With Smart Maintenance you have a real-time view into the customer vehicles, the maintenance needs, and the vehicle use. And we do not mean you spying your customers but making their everyday business tasks seamless and easy, while at the same time giving them tools important for their business operations and profitability.

28Jan

What is the best way to connect a Connected Car – Does it matter?

The answer is “As many ways as there are to get power or variations of the data you need for your business”, single wire, OBD, CLA?

The telematics industry has been very good at creating devices to suit specific niche business needs trying to keep costs down. So nothing new there. The issue then is adaptability to different business needs over time left wanting. In summary the connectivity to power or data is:

28Jan

Fleet Telematics and Predictive Analysis - Preventing Accidents

Increasing data across the USA and Europe is improving the ability to predict the likelyhood of an accident rather than traditional risk assessement that todays vehcile insurers use.