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GPS Fleet Tracking and Route Tracing

SMART MAINTENANCE

Helpten Smart Maintenance and Fleet Management is a vehicle telematics solution optimised for the needs of the automotive maintenance and repair businesses.  It enables the businesses to improve their customer service, increase the customer loyalty, and improve business efficiency by linking the customer fleet management and maintenance needs to their services and offering the customers other additional valuable services, like driving-logbook, automated expense claims, and GPS-based fleet operations management.

Based either on a mobile app (‘light’-version) or on a telematics device installed in the vehicle, the Helpten applications give the customers a comprehensive view of the vehicle use, costs, maintenance needs, and history. With the optional telematics device, collecting comprehensive data on the trips, driving (locations, speeds, accelerations, breakings), and the vehicle itself (status, error codes) the services can be taken even further and include, for example, remote-assistance, real-need base maintenance, and 3rd party services. 

By adopting the Smart Maintenance and offering their customers new services the maintenance and repair businesses will achieve

  • Better customer experience and lower costs
  • Improved customer loyalty and new revenues
  • Higher utilisation of personnel and resources
  • New remote services and diagnostics
  • Improved road-side assistance services

Maintenance & Fleet Management Features

Fleet Management Dashboard
Vehicle and Fleet Dashboard

The vehicle dashboard gives the customer a single view on all their vehicles, the vehicle use, maintenance history, upcoming maintenance needs, predicted timing of upcoming maintenance, active problems/faults, maintenance plans, cost comparison between different brands and vehicles, etc.

Vehicle Details
Vehicle Details

In the vehicle level the customers can view the detailed history and health of a particular vehicle, e.g. body kilometers/GPS, error codes with history, maintenance history for the vehicle, upcoming events, and detailed costs.

Self-Service Booking
Self-Service Booking

With the Helpten applications customers can book the time for service by themselves: Work to be performed is suggested automatically based on the vehicle history and telematics data, the parts, costs and work estimates determined based on the maintenance business’s databases (i.e. Autodata-like information), and available service times suggested from the preferred location.

Maintenance Reminders
Maintenance Reminders

Based on the maintenance needs, either predicted or real (on-board telematics), the solution can send reminders on maintenance events to the customers.

Smart Roadside Assistance
Smart Roadside Assistance

With one-touch the customer can contact the roadside assistance service, the customer GPS location automatically sent to the control center, and the nearest available assistance vehicle sent to assist the customer. If the customer vehicle is equipped with an on-board telematics device, the roadside assistance can also include remote diagnostics of the situation.

Customer Messaging
Customer Messaging

The Smart Maintenance application can be also used to send messages to the consumers, either product promotions or, for example, to balance the workshop load by sending proactive maintenance invites to the customers whose vehicles are near to the service windows.

Remote Assistance
Remote Assistance

Real-time access to the vehicle systems enables the maintenance business to recognize and analyse error situations remotely & proactively as well as to advice customers on required actions, e.g. non-critical alerts can be remotely cleared and service booked for later.

Driving Style Analysis
Driving Style Analysis

Easily understandable visual feedback on the customer’s driving style calculated based on the number of negative impact -events.

Show My Car On the Map
Show My Car On The Map

With the applications the customers can locate their car, either when parked in strange areas or when the vehicle has been stolen.

Mobile and Web-Clients
Mobile and Web-Clients

The Helpten applications are available through both web and mobile-app interfaces. Mobile Apps are available for Android, IOS, and Windows Mobile operating systems.

Example Value-Add Features

In addition to the maintenance and fleet management specific features the Helpten Smart Maintenance and Fleet Management platform enables the maintenance business to offer their customers additional services like fleet operational management and 3rd party services like insurance products. For detailed description of the features please refer to the corresponding Drive Tech Australia product data-sheets.

Vehicle Tracking and Route Tracing
Vehicle Tracking and Route Tracing

A real-time and historic map-based –view on the location and routes of the vehicles

Driver Logs and Reports
Driver Logs and Reports

Flexible filtering and adaptable report templates for driver logs and reports.

Automatic Alerts and Geofencing
Automatic Alerts and Geo-Fencing

Comprehensive alert features based on location, area, time, or accessory inputs.

Site Reports
Site Reports

Planning work, assessing business costs, calculating profitability, and creating automatic billing and invoicing.

Driving Style Competitions
Driving Style Competitions

Improve the driving style towards more economical and environmentally friendly

Garmin-center Integration
Garmin Center Integration

Use the vehicle navigator devices for selecting jobs, acknowledging status, etc.

Telematics API
Application Programming Interface

Flexible web-services APIs which enables businesses to develop custom reports, to integrate telematics data to the other business systems (e.g. ERP, BI, and data-warehousing), and to create their own custom applications.

Custom GPS Functionality
Custom Functionality

Being based on high-configurable and programmable on-board units and flexible platform the architecture of our solution can cater for virtually any vehicle telematics use case and accessory. Contact us for further discussions on your particular vehicle telematics needs.

Mobile and Web-clients

For more details on the Drive Tech Australia Smart Maintenance and Fleet Management solution and services, or for an access to the demo applications, please contact us at sales@drivetech.com.au

GPS Fleet Management